FAQ


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  • How to place my order online?

    When you are done shopping online, simply click “Checkout” on the top right hand corner. You will be directed to fill in your information to complete the order. Once it is done, click “Confirmed Order” to complete the shopping process.

    • If this is your first time visiting our website, please provide us with your email address and preferred password for a simple registration process. Click here to join us.
    • If you are our returning customer, you will be asked to fill in your email address and password.
    • If you forgot your password, simply click on “Forget password?”. You will then receive an email from us to reset your password.
    • We accept phone / fax order, if you have any enquiry, please contact us at +852 2311 7511 or
      email to service@nutriworks.com.
  • What kind of payment methods do Nutriworks accept?

    We provide our customers with various payment methods, including Master, Visa, PayPal, Alipay or China UnionPay。 At the same time, we welcome orders by phone (Terms & Condition will be same as our online store).

    If you have any enquiry, please contact us:

  • How can I place my order with Nutriworks?

    • Order online
    • Order by fax at +852 3422 8708
    • Hong Kong order by phone at +852 2311 7511
    • Singapore order by phone at +65 6736 3818
    • China order by phone at +86 1304 5820 292
  • Will I be confirmed after my order is placed?

    When your order is issued, we will issue a "Delivery Notification” e-mail to your email to confirm the order details.

    Most of the orders will be processed and shipped out within 1 to 2 working days since order receipt.

    • It usually takes 2 to 4 working days for you to receive the ordered products in Hong Kong, Singapore
    • It usually takes 7 to 10 working days for you to receive the ordered products in China.
    • It usually takes 3 to 7 working days for you to receive the ordered products in most locations around the world after dispatch.

    • We do not guarantee the delivery time with no delays, but we will do our best to serve your needs.

  • What are the available delivery methods and their costs?

    Delivery methods and costs: Hong Kong, China, Singapore, Other countries

    • Details of delivery methods and costs for Hong Kong:
      • For any purchase less than HKD200, freight charge: HKD20
      • For any purchase over HKD200, freight charge: Free

      • Note: Goods will be sent out on the next working day by courier after confirmation of order.
        Members may choose to pick up their order at Nutriworks' office after 1 working day. Company address:Unit E, 4/F Gold King Industrial Building, 35-41 Tai Lin Pai Road, Kowloon, Hong Kong.

        We do not have delivery services for the following areas:
        Hong Kong:Shek O.
        Kowloon:Stonecutters Island.
        New Territories:Ta Ku Ling, Sha Tau Kok, Ping Che, Lau Fau Shan、So Kwun Wat and Clear Water Bay.
        Outlying Islands:All outlying regions, including Ma Wan and Islands.
        Others:Container terminal, airport, pavilion, P.O. box and restricted areas.

    • Details of delivery methods and costs for China:
      • For any purchase less than CNY500, freight charge: CNY20
      • For any purchase over CNY500, freight charge: Free

      • Note: Goods will be sent out on the next working day by courier after confirmation of order.

    • Details of delivery methods and costs for Singapore
      • Purchase amount less than SGD150, freight charge: SGD10.
      • Purchase amount over SGD150, freight charge: free.

      • Note: Goods will be sent out on the next working day by courier after confirmation of order.

    • Details of delivery methods and costs for countries other than China, Hong Kong and Singapore:
      For further details of the shipping charges, please refer to the rate charts listed below.
      • For Order value
        < $100
        Shipping Charge(US$)
        Cambodia, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam $15.00
        Bahrain, Egypt, India, Israel, Jordan, Kuwait, Mongolia, Myanmar, Qatar, Saudi Arabia, South Africa, Sri Lanka, UAE $40.00
        Austria, Bermuda, Cayman Islands, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Netherlands$30.00
        Russia, Czech Republic, Poland, Slovenia, Romania, Hungary $45.00
        Canada, Mexico, United States $25.00
        Argentina, Brazil, Colombia $50.00
        Australia, New Zealand $25.00
        Others $80.00
      • For Order value
        $100 - $180
        Shipping Charge(US$)
        Cambodia, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam $10.00
        Bahrain, Egypt, India, Israel, Jordan, Kuwait, Mongolia, Myanmar, Qatar, Saudi Arabia, South Africa, Sri Lanka, UAE $30.00
        Austria, Bermuda, Cayman Islands, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, Netherlands$20.00
        Russia, Czech Republic, Poland, Slovenia, Romania, Hungary $30.00
        Canada, Mexico, United States $15.00
        Argentina, Brazil, Colombia $40.00
        Australia, New Zealand $15.00
        Others $65.00
      • For Order value
        $181 - $300
        Shipping Charge(US$)
        Cambodia, Indonesia, Japan, Malaysia , Philippines, South Korea, Taiwan, Thailand, VietnamFree
        Bahrain, Egypt, India, Israel, Jordan, Kuwait, Mongolia, Myanmar, Qatar, Saudi Arabia, South Africa, Sri Lanka, UAE $5.00
        Austria, Bermuda, Cayman Islands, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, NetherlandsFree
        Russia, Czech Republic, Poland, Slovenia, Romania, HungaryFree
        Canada, Mexico, United States Free
        Argentina, Brazil, Colombia $30.00
        Australia, New ZealandFree
        Others $45.00
      • For Order value
        > $300
        Shipping Charge(US$)
        Cambodia, Indonesia, Japan, Malaysia, Philippines, South Korea, Taiwan, Thailand, Vietnam Free
        Bahrain, Egypt, India, Israel, Jordan, Kuwait, Mongolia, Myanmar, Qatar, Saudi Arabia, South Africa, Sri Lanka, UAE Free
        Austria, Bermuda, Cayman Islands, Cyprus, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, NetherlandsFree
        Russia, Czech Republic, Poland, Slovenia, Romania, Hungary Free
        Canada, Mexico, United States Free
        Argentina, Brazil, Colombia Free
        Australia, New Zealand Free
        Others $30.00
  • After placing my order, will Nutriworks’ staff contact me for order confirmation and delivery arrangement?

    Yes, you will be contacted for order confirmation and delivery arrangement on the next working day of order receipt.

  • How do I trace my order?

    You can trace the order:

  • How can I establish a trading business with Nutriworks?

    For more information, please email us at enquiries@nutriworks.com